SUCCESS STORIES

Leading brand chooses FM Direct after competitive direct mail test

Home services

Direct mail test resulted in a decisive win and long-term partnership

Looking to challenge its existing mail performance, a leading home services brand asked Franklin Madison Direct to participate in a head-to-head direct mail test against their current agency. The winning agency would either keep, or takeover, the brand’s significant direct mail program. Both agencies mailed the same volume. While the competitive agency utilized the existing control creative and data list, FM Direct designed three unique creative packages and five custom look-a-like models to challenge the controls. After two consecutive test periods, FM Direct’s FactorTest™ methodology and data-driven approach to direct mail outperformed the control strategy – twice. Generating 54% more sales than the competition, FM Direct proved itself as a trustworthy direct marketing partner to win the business and position the brand for continued growth.

The Problem

The brand wanted to challenge its current direct mail agency to ensure it was getting the best possible performance.

The Solution

FM Direct introduced three new creative packages and five lookalike models, optimizing direct mail for higher engagement and conversion.

The Outcome

FM Direct’s strategy beat the competition by 54% in sales, winning the brand’s long-term direct mail business.

Key in a lock with a house keychain.

Home services

Our Impact

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More Sales

FM Direct’s direct mail strategy outperformed the competing agency by 54% in sales.

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Top Creative Packages

All three creative tests beat the control by 15% or more.

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Winning Data Models

Four out of five custom lookalike models outperformed the brand’s control data.

This win is a testament to FM Direct’s talented strategy, data and creative teams. It also differentiates our sophisticated modeling techniques and testing methodology from the competition — validating FM Direct’s commitment to data-driven direct mail strategies.

Erik Koenig, President,
Franklin madison direct

Data-driven direct mail optimization

FM Direct strategic direct mail testing methodology allows brands to quickly identify high-performing creative, offers, and audience segments. Using FactorTest™, we test multiple variables—such as formats, messaging, and targeting models—within a single campaign to accelerate learnings and refine strategy.

By analyzing real-time results and scaling successful test components, FM Direct ensures brands maximize response rates while keeping costs efficient. This approach minimizes guesswork and delivers proven, scalable direct mail programs that drive long-term success.

Test smarter, scale faster

Success Stories

Explore our success stories to see how FM Direct drives growth with highly targeted direct mail strategies.

Woman wearing a headset on a video call.

Fresh personalization approach untaps new growth opportunity

When digital advertising and podcast conversions stalled, an investment platform turned to offline marketing. FM Direct created 20 unique data models and an engaging letter package, launching with 120k modeled records and 50k leads. The initial campaign achieved a CPA 83% below target, leading the client to expand future campaigns and increase mail volume sevenfold.
Read MoreFresh personalization approach untaps new growth opportunity

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